FAQ

 • How do I place an order? 

Ordering online is easy!

When you find an item you would like to purchase, select a color and size and click "add to bag" button. 

At this point you may continue to shop for more items, add the ones you'd like to purchase to your bag.
When you finish shopping, click “shopping bag" button at the top-right corner of the page to check out. 
You will find a quick summary of your order on the right side of the following page. 
Follow the check out process step by step.
If all looks well, click "place order". Then, your order is successfully placed.

If you'd like to modify your order, you may do so by removing or changing the quantity of your order.

Once you are done, click “proceed to checkout” or “Check out with PayPal”.


• How do I check the status of my order?
To check the status of your order after it has been placed, simply -
1. Click "my account" at the top of any page.
2. Unless you are already signed in, sign in to your account using the email address and password you    used when you made your purchase.
3. On the left side of the page, click “view all” under "My Orders".
4. The status of your order should appear on the page. For detailed order information, click “view order”.
5. If your order is listed as shipped, you can track your shipment under "track your orders" on the bottom of the page.

Unfulfilled : Your payment has been successfully made and your order has been placed successfully. Your order has been in packing process.
Canceled : Your order or payment has been canceled for some reason.
Shipped : Your order has been shipped out successfully.
Closed : Your payment has been refunded.

• How do I track my package?
You can easily track your package by signing into your account using the email address and password you used when you made your purchase, and clicking "track your orders" on My Orders-View Order page.

• Can I make changes to my order after I place it?
You will be able to make changes to your order as long as it has not entered the final shipping process yet. 
You may cancel or change your order only when you contact us within 24 hours after the payment is made.
Please Contact us for assistance. 
However, we often work very quickly and orders are often processed by us minutes after they are placed.
If you don't contact us within the given time, there will be no way to reverse your order.

• Will shopsciccoso.com ship to an international address?
We ship worldwide, but unfortunately, due to some restrictions and lack of postal service of destination country, we currently do not ship all products to all countries. If your country is categorized in one of shipping restricted countries, you will have an error message during checkout process.
You can figure out eligible country if there is any alternative shipping method to your country.

• Will shopsciccoso.com offer wholesales?
At this time,  We do offer wholesale orders.
There are some procedures in order to become our wholesale partners.
To get detailed procedures to become our wholesale partner, please  Contact us. 

• What happens if an “Out of Stock” notification email sent to you is not replied within a month?

If we get no response from the buyer regarding any out of stock item/s in the order within a month since the date of notification email sent, your order will be automatically processed for shipment without the out of stock item/s.
Refund for the out of stock item/s will be made in the form of store credits to your shopsciccoso account.
If an order contains only one item, the order will be automatically cancelled for full refund in the form of store credits.

Your Account

• Why should I create a shopsciccoso account?

For security purposes, we encourage all of our customers to create a shopsciccoso account. 
It is necessary to create an account in order to make a purchase at shopsciccoso.com
Having an account with a password that only you know protects all of the personal information you enter when placing an order and ensures that no one else has access to these details. 
Your email address is needed in order for us to send you information relating to your order, such as an order confirmation or any news regarding your order status that may need your response.
There are also other benefits to having a password-protected account with shopsciccoso.com.
Your account allows you to securely save billing and shipping information, check the status of current order, review past orders, and track a package up to the minute it arrives. 
Through your account you can also sign up to receive emails with exclusive offers for shopsciccoso.com customers.
You can use customer service message managed by person to person.

 I can't create a membership account, because my country is not shown in the list.
There are a few countries that we don't ship to and some countries have not been included in the list for system maintenance issue.
If your country is not shown in the list when you register, Please Contact us for assistance.

• How do I create a Sciccoso account?
Creating an account with shopsciccoso.com is easy! Simply:
1. Click "Log in" at the top of the left main page.
2. Click “create new account” on the bottom of the page.

Payment Methods

PayPal

American Express

Discover

MasterCard

Visa

JCB

Promotion Codes

Steps for applying Promotional Code to your order:
1. Enter the coupon code in the COUPON CODE section 
2. Codes are case sensitive.
3. Click "Place Order."

If your Promotion Code is applied, the discount amount will be displayed in the payment summary.
Only one Promotion Code per order will be accepted.
Please note that we reserve the right to cancel orders in the event that an unauthorized promotion code is used.